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We aim to make sure the product you ordered arrives in perfect
condition. If for any reason you are unhappy with any aspect of your
order or our service please contact us
Refunds and Returns
We have a no-nonsense and no-quibbles returns policy.
You may exchange products for any reason up to 30 days after purchase as
long as your products are unused and unopened. If you have ordered
something by mistake, or simply decide that you don’t want an item, you
may return it to us at your expense for a replacement or refund within
30 days.
If you have asked for a refund, the money will be refunded and sent to
your invoice address in the form of a cheque. These refunds will be
processed within 7 working days of us receiving your returned item.
Faulty Goods
If the product is faulty/damaged please give a full description of the
fault/damage and return the item within 30 days of purchase complete
with all instructions, gloves and lids for a full refund or replacement.
Refunds
The European Consumer Protection (Distance Selling) Regulations 2000
require us to say that your money will be returned within 30 days of
cancellation, and it will be. In practice, it will be much quicker –
within ten working days of us receiving your returned product.
How to Return an Item
Include a note giving the reason for the return, and whether you would
like a replacement item, alternative item or refund.
Please also give us your name, address with postcode/zip code and order
number.
Box up and package the item securely and send it to us using the address
label/information on the front of the invoice which will be enclosed
with your product.
If you are returning an item because it is faulty/damaged, or because of
a mistake on our part, please contact us via our Website and we will
ensure your postage costs are refunded.
This returns policy does not affect your statutory rights.
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