We aim to make sure the product you
ordered arrives in perfect condition. If for any reason you are
unhappy with any aspect of your order or our service please
Refunds and Returns
We have a no-nonsense and no-quibbles returns policy.
You may exchange products for any reason up to 30 days after
purchase as long as your products are unused and unopened. If
you have ordered something by mistake, or simply decide that you
donít want an item, you may return it to us at your expense for
a replacement or refund within 30 days.
If you have asked for a refund, the money will be refunded to
your email address if you paid by PayPal or Nochex or to your
address in the form of a cheque if you paid by cheque. These
refunds will be processed within 7 working days of us receiving
your returned item.
If the product is faulty/damaged please give a full description
of the fault/damage and return the item within 30 days of
purchase complete with all instructions, gloves and lids for a
full refund or replacement.
The European Consumer Protection (Distance Selling) Regulations
2000 require us to say that your money will be returned within
30 days of cancellation, and it will be. In practice, it will be
much quicker Ė within ten working days of us receiving your
How to Return an Item
Include a note giving the reason for the return, and whether you
would like a replacement item, alternative item or refund.
Please also give us your name, address with postcode/zip code
and order number.
Box up and package the item securely and send it to us using the
address label on the front of the invoice which will be enclosed
with your product.
If you are returning an item because it is faulty/damaged, or
because of a mistake on our part, please contact us via our
Website and we will ensure your postage costs are refunded.
This returns policy does not affect your statutory rights.